We accept card payments from the major debit and credit cards; Visa, Mastercard, Maestro and JCB via our secure Worldpay account and we don't hold onto your payment details.
When you join you will be taken to our secure Worldpay payment facility and if you're paying outside the UK, you will be charged in your currency at the current rate equivalent to our UK price.
If you would like to reset your password; click here to be emailed a link.
Just log in with your old email address and password that you joined Funky Cardy with, then type in your new email address and save.
If don't have access to your original email address that you joined us with; you've changed your email address, you are unable to use the email address you joined us with or have forgotten your email address...or you have forgotten your password - we'll have to try and find you by searching our databases.
In order to try and track down our records of you we'll need as much info about your account from you as possible.
Please send us as much information as you can find about your membership to help us trace it.
We will email you as soon as we have checked through our records.
Check you have a connection...seems obvious but sometimes we forget to check the simplest solutions
Try clicking on our sound tester Boogie Box here...if you still can't hear any sound try clearing your cache. If you can't hear anything from our Boogie Box then the solution is with your computer/device...try the following
When previewing our ecards on the Send Ecard page, on a desktop or laptop, you will see the Macromedia Flash version which requires the Flash Player. Our flash versions come with all the interactive features otherwise not accessible if viewed as a video file. If you are getting a message to download the Flash Player (or Plug-In) then you either don't have a recent enough version of the player or it isn't installed on your computer. You will need to install this before you can fully view any of our ecards.
It doesn't take long - download the Flash Player, takes at the very most just a couple of minutes...note that McAffee is ticked as a default to install with the Flash Player...untick this option before clicking on Install Now if you don't want to also install McAffee.
Remove and Reinstall the Flash Player: It is possible that your version of the Flash Player is damaged, if installing the player (as above) has not solved the problems, then this could be the case and if so it will need to be removed completely from your system and then reinstalled. If you need help with this visit : Adobe Flash Player Help.
If you prefer not to download Flash or for mobile users, you can still view a video version of our cards without interactivity.
If you are sending one of our ecards to a hotmail address Microsoft's SmartScreen email filter sends some wanted as well as unwanted emails to the junk box.
If you want to make sure your recipient knows to look out for your ecard...just let them know to check their junk folder if they haven't yet added our address to safe senders as described below.
Ask your recipient to add our address to Safe Senders List
Rather than our emails always going to your recipients junk folder (with the possibility they may miss seeing your ecard), they can easily change their filter settings to allow our emails to go straight to their Inbox:
Now all your ecards will be sent to your recipients hotmail inbox and not their junk folder.
You can preview all of our cards without having to become a member. Some cards have a preview limit and all come with a preview banner. But you can get a perfect idea of the ecards you could send before joining
It's quick and easy to join up...just follow the simple steps in our Membership Page where you will be taken to our secure Worldpay account to make your payment...only £9.50 or the equivalent in your currency. After which you will be able to send our ecards for a whole year.
Once a member, just log in with the email and password details you used to join up and you will see your own Membership Zone with your own address book, your Cards Sent history and your Membership Details.
We normally respond within 2 business days. Answers to the most popular questions will appear on this page.