When previewing our ecards on the Send Ecard page, on a desktop or laptop, you will see the Macromedia Flash version which requires the Flash Player. Our flash versions come with all the interactive features otherwise not accessible if viewed as a video file. If you are getting a message to download the Flash Player (or Plug-In) then you either don't have a recent enough version of the player or it isn't installed on your computer. You will need to install this before you can fully view any of our ecards.
It doesn't take long - download the Flash Player, takes at the very most just a couple of minutes...note that McAffee is ticked as a default to install with the Flash Player...untick this option before clicking on Install Now if you don't want to also install McAffee.
Remove and Reinstall the Flash Player: It is possible that your version of the Flash Player is damaged, if installing the player (as above) has not solved the problems, then this could be the case and if so it will need to be removed completely from your system and then reinstalled. If you need help with this visit : Adobe Flash Player Help.
If you prefer not to download Flash or for mobile users, you can still view a video version of our cards without interactivity.